Cookie Policy
This Cookie Policy explains how ZOVV uses cookies and similar technologies to recognize you when you visit our website, what they are, and how you can control them.
1. Cookie Definitions
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device.
First and Third-Party Cookies: First-party cookies originate from the visited website domain, while third-party cookies are cookies that are set by a domain other than that of the website being visited.
Persistent Cookies: These remain on devices for specified periods and activate upon each website visit.
Session Cookies: These link user actions during browser sessions and delete when the browser closes.
2. What Cookies Do We Use and Why?
We categorize cookies as: Strictly Necessary, Performance, Functionality, and Targeting.
- Strictly Necessary: Used for authentication, service connection, and security purposes. These cannot be disabled without affecting website functionality.
- Performance: These collect information about how you use the website without identifying users, helping improve operations and measure advertising effectiveness.
- Functionality: Remember user settings and preferences to enhance visits.
- Targeting: Track visits across websites to display targeted ads to you on the website and measure campaign success.
3. When Do We Require Your Consent?
Non-essential cookies require your consent. When you first visit, a banner lets you accept all, reject all, or customize cookies by category. You can change your choice at any time using the "Manage cookie preferences" button above.
4. How to Delete and Block Our Cookies
You can modify cookie settings through your browser preferences. Please note that disabling these cookies will affect the functionality of the website.
5. Cookie List
The cookies and similar technologies we use, by category. Third-party tools in the optional categories are not loaded at all until you allow that category — until then nothing is sent to the provider.
| Category | Provider / name | Purpose | Duration |
|---|---|---|---|
| Strictly Necessary | ZOVV — auth-storage, zovv_cookie_consent, session/CSRF cookies | Keep you signed in, protect forms, remember your cookie choice. | Session to 12 months |
| Performance | Google Analytics 4 — _ga, _ga_* | Aggregate usage statistics. Loaded only with your consent; no names or email addresses are sent; Google Signals and ad personalisation are off. | Up to 2 years |
| Functionality | Intercom — intercom-id-*, intercom-session-*, intercom-device-id-* | Support chat widget and conversation history. Loaded only with your consent. | 1 week to 9 months |
| Targeting | None currently set | We do not run advertising cookies today. If that changes, this list and the banner will be updated first. | — |
We do not use session-replay or keystroke-recording tools. Our web fonts are self-hosted, so no font requests go to Google.
6. Contact Us
If you have any questions about this Cookie Policy, please contact our Data Protection Officer at dpo@wwstay.com.
We use cookies to keep you signed in, remember your preferences, and improve ZOVV. See our Cookie Policy for details.